Privacy Policy

1. Introduction

SD Re Pallet LLC ("SD Re Pallet," "we," "us," or "our") operates the website https://sdrepallet.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, submit forms, or otherwise interact with our business.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our Site.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out a contact form, request a quote, or otherwise communicate with us, we may collect:

• Your first and last name
• Email address
• Phone number
• Company or organization name
• City, state/province, and postal code
• Details about your pallet requirements (product type, quantity, grade, service needed)
• Any additional information you include in the message field

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring URL (the page that linked you to our Site)
• Pages visited, time spent on pages, and navigation paths
• Device type and screen resolution
• Date and time of access

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: To process your quote requests, answer questions, and communicate about our products and services.
• Provide services: To fulfill orders, arrange deliveries, schedule pickups, and manage your account.
• Improve our Site: To analyze usage patterns, diagnose technical issues, and optimize our content and user experience.
• Marketing communications: To send relevant offers, newsletters, or updates about our services, but only if you have opted in or where permitted by law.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, abuse, or security incidents.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience:

• Essential cookies: Required for core site functionality such as form submissions and navigation. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our Site (e.g., pages visited, session duration). We may use services like Google Analytics.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements. These are only set with your consent.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair site functionality.

5. How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service providers: Third-party vendors who assist us with email delivery, analytics, hosting, and customer relationship management. These providers are contractually obligated to protect your data.
• Legal requirements: When required by law, court order, or governmental request, or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote requests and contact form submissions are generally retained for up to 3 years after your last interaction with us, unless you request earlier deletion.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server environments, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the third parties with whom we share it.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., completing a transaction, legal compliance).
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this practice changes, we will provide a clear opt-out mechanism.
• Right to Limit Use of Sensitive Information: You may limit our use of sensitive personal information to purposes necessary to provide services you request.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at info@sdrepallet.com or submit a request through our contact page. We will verify your identity before processing your request and respond within 45 days as required by law.

9. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us: